Claremore Daily Progress

Business

April 17, 2013

American expects flights to return to normal

(Continued)

DALLAS —

The problems prompted an apology from United Continental Holdings Inc. CEO Jeff Smisek, who acknowledged that his airline had frustrated customers and would need to work to win them back.

American began making amends by offering to book people who needed to travel Tuesday on other airlines and pay for the fare difference. For those who wanted to delay their trips, American offered refunds or waivers from the usual fee for changing a reservation.

But for several hours, the airline wasn’t able to process those changes and refunds — because the computers were down.

 

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