Claremore Daily Progress

January 23, 2013

UPDATE: AT&T U-verse outage across city, state

Tom Fink
Staff Reporter

CLAREMORE — AT&T U-verse — a major cable, internet and telephone provider in the Claremore area — has been undergoing an extended interruption in service since at least 6 a.m. Tuesday, leaving many Claremore residents and some businesses disconnected and frustrated.

“AT&T customers in some of our markets are experiencing issues with U-verse service.  This issue currently affects less than 1 percent of our U-verse subscribers, but that is too many and we are working hard to fix this,” said Emily Lang of Price Lang Consulting for AT&T. “We are making progress in resolving the issue, which is related to a server complex, and are working to determine when service will be completely restored. We apologize for this inconvenience.”
lthough repeated phone calls to AT&T U-verse proved unfruitful in reaching a company representative for comment, since early Tuesday, the company had placed a pre-recorded message on their network of answering systems, stating they “were aware of a service interruption” and were currently working to identify and correct the problem.”
On the company’s official Facebook page, beneath a posting about honoring Martin Luther King Jr. on Monday, innumerable  AT&T U-verse customers from across Oklahoma and many other states including Georgia, Alabama, Tennessee, Texas and others expressed their frustrations with the outages.
In the same feed, an anonymous AT&T U-verse spokesperson posted mid-Tuesday that the company “had been able to identify an issue with a server which supports U-verse and thanked customers for their patience.”
As of noon Wednesday, many Oklahomans and Claremore residents were still without service.