Claremore Daily Progress

Government

February 13, 2013

Hello, is anyone there?

City’s automated phone system complete on Friday

CLAREMORE — When citizens call the City of Claremore on Friday, they will  no longer get a real person. They will have to navigate a series of prompts provided by a new automated telephone system.

The system goes live at 11 a.m. Friday.
Claremore Police Department, Street Department and the Will Rogers Library will be the last   departments to join the system.
This is the final transition completing the city’s telephone system upgrade.
In an effort the system was implemented to provide more efficient customer service to our citizens, according to Communications Director Cassie Woods.
“The new automated system gets the caller to the person they want to talk with faster and with fewer transfers,” Woods said. “As with any new technology, there will be a transition period and we thank you for your patience as we work to improve this service.”
The new system is a Shoretel System providing several options to callers.
“The costs for the Shoretel system have been $98,262.74. This replaces the phone systems for the entire city and integrates all the seperate locations together into one system,” said Information Technology Director Tim White.
Recently, the city transitioned the receptionist for the city to another department since the new system replaced that position.
Additional cost savings for the city include future telephone service charges at approximately $2,100 per month, according to White.
“Adding the Police Department was a big step in completing this transition.  All emergencies should, of course, still first be reported to 911.  But,  this upgrade to the non-emergency phone lines will enable the customer to get the quickest response by dialing the main police line without tying up emergency lines,” Woods said.  
 Direct-dial numbers will now be available to the public.
“When the system changes, a customer who frequently calls the same city employee can make note of that employee’s extension and get directly to them by dialing that three-digit number at the main menu,” Woods said. “This will eliminate lost messages, delays on hold while transferring calls and being sent to the wrong person.”  

Text Only
Government
  • Local attorneys fight to eliminate judgment

    Claremore attorneys — Thomas H. Williams and Jack E. Gordon Jr. —   filed a petition Tuesday to vacate the $27.9 million judgment awarded to Material Service Corp. 

    April 18, 2014

  • Rogers County Water Dist. 16 receives grant

    Rogers County Rural Water District No. 16 received a $24,999 grant Tuesday to help finance expansion of the district’s water supply infrastructure.  

    April 18, 2014

  • Grand Jury recesses until June 24

    The multicounty grand jury charged with investigating accusations of misconduct by Rogers County officials recessed Thursday until June 24-26, saying it needed to hear from more witnesses before returning a finding in the matter.

    April 17, 2014

  • Rogers County audit cover Oversight committee organized

    Rogers County Commission Chairman Dan DeLozier, Dist. 1, held a meeting Friday with county officials  to discuss ways of addressing deficiencies found in the recent 2011 and 2012 county audit reports.

    April 13, 2014 1 Photo

  • New Share the Spirit President Commissioners to discuss audit information

    While no audit information was addressed during a regular Rogers County Commissioners meeting Monday, plans for an upcoming public hearing were mentioned.

    April 9, 2014 1 Photo

  • State of the County - Elected officials host town hall forum

    Several Rogers County elected officials met Tuesday night in Chelsea to address citizens during the first State of the County informal town hall meetings.

    March 13, 2014

  • Courthouse security discussions continue

    The Rogers County Commissioners will discuss courthouse security Monday continuing the debate regarding key card access to secure areas.

    March 9, 2014

  • County gives attorneys key card access

    Rogers County Commissioners set a $20 fee for attorneys Monday to access secure areas of the courthouse.

    February 25, 2014

  • Council tables stormwater exemption issue

    Before a standing-room only crowd, the Claremore City Council voted Monday to table an ordinance amending the new Stormwater System Service Charge.

    February 19, 2014

  • Bump repair closes Akin Road

    Rogers County District 1 will close Akin Road at 6:30 a.m. today until Friday to repair a bump in the roadway.

    February 19, 2014