Claremore Daily Progress

Top Stories

February 13, 2013

Hello, is anyone there?

City’s automated phone system complete on Friday

CLAREMORE — When citizens call the City of Claremore on Friday, they will  no longer get a real person. They will have to navigate a series of prompts provided by a new automated telephone system.

The system goes live at 11 a.m. Friday.
Claremore Police Department, Street Department and the Will Rogers Library will be the last   departments to join the system.
This is the final transition completing the city’s telephone system upgrade.
In an effort the system was implemented to provide more efficient customer service to our citizens, according to Communications Director Cassie Woods.
“The new automated system gets the caller to the person they want to talk with faster and with fewer transfers,” Woods said. “As with any new technology, there will be a transition period and we thank you for your patience as we work to improve this service.”
The new system is a Shoretel System providing several options to callers.
“The costs for the Shoretel system have been $98,262.74. This replaces the phone systems for the entire city and integrates all the seperate locations together into one system,” said Information Technology Director Tim White.
Recently, the city transitioned the receptionist for the city to another department since the new system replaced that position.
Additional cost savings for the city include future telephone service charges at approximately $2,100 per month, according to White.
“Adding the Police Department was a big step in completing this transition.  All emergencies should, of course, still first be reported to 911.  But,  this upgrade to the non-emergency phone lines will enable the customer to get the quickest response by dialing the main police line without tying up emergency lines,” Woods said.  
 Direct-dial numbers will now be available to the public.
“When the system changes, a customer who frequently calls the same city employee can make note of that employee’s extension and get directly to them by dialing that three-digit number at the main menu,” Woods said. “This will eliminate lost messages, delays on hold while transferring calls and being sent to the wrong person.”  

Text Only
Top Stories
  • Grand Jury recesses until June 24

    The multicounty grand jury charged with investigating accusations of misconduct by Rogers County officials recessed Thursday until June 24-26, saying it needed to hear from more witnesses before returning a finding in the matter.

    April 17, 2014

  • Harps Food opens new store in Inola

    On April 23, Harps Food Stores will reach a new milestone in their company’s history with the opening of its 75th store. 

    April 17, 2014

  • helping children Tri-County CASA seeks additional volunteers as child abuse cases increase

    From 2010-2013, Oklahoma has seen an increase in children entering foster care. According to Oklahoma Department of Human Services reports, approximately 11,000 children are in state’s custody because of child abuse or neglect — 4,000 in the Tulsa area alone and more than 100 in Rogers County.

    April 17, 2014 1 Photo

  • Judge refuses to dismiss Grubowski in DA suit

    A judge has denied businessman Myron Grubowski's motion to remove him from the defamation lawsuit filed by District Attorney Janice Steidley against sponsors of last fall's unsuccessful citizens petition for a local grand jury investigation of her  office.

    April 17, 2014

  • Controversial schools chief attracts crowd of opponents

    The field of candidates running for state school superintendent is unusually large — a sign of broad interest in what observers say is sure to be a referendum on the incumbent, Dr. Janet Barresi.

    April 17, 2014

  • Jennifer Hodges Claremont Elementary teacher named the winner of $2,500 classroom grant

    Jennifer Hodges, a fifth grade teacher at Claremont Elementary, has been named winner of a $2,500 grant through the Farmers Insurance Thank A Million Teachers program. The national initiative invites citizens to offer thanks to teachers, past and present, who have made a difference in their lives.

    April 16, 2014 1 Photo

  • Commissioners hire outside counsel

    The Rogers County Commissioners hired outside legal counsel Monday to contest the $28 million civil judgment paid to Material Service Corp.

    April 16, 2014

  • Council adopts TIF ordinances

    At a special meeting of the Claremore City Council on Monday, City Manager Jim Thomas briefly addressed the traffic congestion   caused a week ago by railroad crossing repair work.

    April 16, 2014

  • Grand jury reviewing misconduct accusations reconvenes in OKC

    The multicounty grand jury charged with investigating accusations of misconduct by Rogers County officials reconvenes today in Oklahoma City.

    April 15, 2014

  • anderson statement No Public Meeting
    The Rogers County Commissioners announced Monday they will not host a public meeting to address the findings of the recently released Oklahoma State Auditor’s report.
     

    April 15, 2014 1 Photo