Claremore Daily Progress

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October 30, 2013

CPD mobility to increase community safety

CLAREMORE — Claremore Police Department is planning a digital transformation adding mobility to the tools officers and staff will have to improve community safety.

Chief Stan Brown and his staff presented the new system to the Claremore City Council Monday after years of preparation, planning and saving.

The city has saved 911 fees to pay for the proposed Spillman Technologies software designed to streamline the more than 23,000 calls for service the department handles annually.

Brown said those calls translate into about 3,000 written reports and the current record system is 14 years old, outdated and lacks the tools to meet the department’s needs.

Currently, officers collect information on the scene then come back to the office to complete a report.

For example, the department works approximately 600 accidents a year. On average it takes 40 minutes to work the scene. Once the officer returns to the police station another hour and a half is added to the processing time for just one accident, according to Brown.

The new system will allow officers to collect and process the data at the scene of an accident while remaining visible to the community, according to Brown.

“We are trying to improve efficiency for officers, citizens and administrators.  The department will better manage resources and improve accountability,” Brown said.

Every aspect of the department will be impacted by the system if the purchase is approved next week by the city council.

The system adds functionality,  including a citizen dashboard. They will be able to access crime statistics and to make them more aware of their surroundings, ultimately improving community safety, according to Brown.

The system allows citizens the ability to manage their quality of life, Brown said.

Before selecting Spillman Technologies the department looked at 16 vendors.

Eleven included an in-depth review of their products by employee democratic committee process, according to Brown.

The product will extend benefits beyond CPD adding services for Claremore Fire Department and Animal Control.

Not only will it improve public safety, but provides tools to increase officer and firefighter safety, according to Brown.

CPD will move away from a pen and paper system, which requires hand written notes to be transcribed multiple times into separate screens in a program.

“The product fits dispatch really, really, well,” said Stacey Dowden, supervisor and tenured dispatcher.

It will allow us to track officer availability and location, she said.

We can become a very busy center quickly and the system will eliminate duplicating efforts for fire, EMS and police calls, Dowden said.

The product increases officer safety because it provides background information on events and people before arrival, according to Dowden.

Officers will benefit from the on screen notes on the in car computers, according to Patrol Sergeant Jamie Starling.

“It will free up radio airtime while protecting sensitive information,” Starling said.

Officer Doug Woodward said he is looking forward to the new E-ticket function.

It is more efficient with scanning technology, which will pull other records instantly.

The officer will be able to scan a driver’s license and add the information to a citation, according to Woodward.

It will keep us out in the field and visible. It will save about three cents per ticket, materials and valuable time, according to  Woodward.

 “I like to work traffic,” Woodward said. “I want to reduce the amount of crashes we have and injuries.”

The E-Ticket system will allow officers to write up to eight citations at one time allowing for multiple charges to be included.

It will save the time of manually writing tickets, which is redundant, according to Officer Woodward.

Animal Control Supervisor Jean Hurst said the mobile system would keep officers on the streets and serve as a visible crime deterrent.

The chances an officer will be in the community when you need them are that much greater, Hurst said.

The mobility translates into less trips across town to the station to process reports, saving money and fuel expenses, according to Hurst.

Because repetitive data entry will be eliminated it will lower human error, according to Hurst.

The availability of officers in the field will allow for a quicker response time, said Assistant Chief Charles Downum.

Tools including vehicle locate will allow officers to set a perimeter when needed and assist with officer complaints, according to   Downum.

Every department from investigations to evidence will improve functionality and efficiency with the system, according to  Downum.

State reporting will no longer require manual counting eliminating 10 to 12 work hours a month, according to Julie Zollo, records supervisor.

“The reports are impressive,” Zollo said. “There are thousands of reports to choose from.”

Calls for service and statistics will be available to pull for callers, Zollo said.

A System is only as good as information entered into it, I can tell you we would use it to our fullest capacity, Zollo said.

“I need this product, we need this product,” Brown said. “The thing I am really excited about is the community dashboard. We can make this product available for everyone to log on and see what is going on in the city.”

There will be a lot of data available the citizens need and deserve, Brown said.

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