Claremore Daily Progress

State/Nation

April 17, 2013

American expects flights to return to normal

DALLAS —

American Airlines is promising to run a near-normal operation on Wednesday, and that would be just fine for the tens of thousands of passengers who were stranded by a mammoth technology meltdown at the nation’s third-biggest airline.

On Tuesday, American and sister airline American Eagle canceled about 1,000 flights and delayed at least 1,100 more, according to flight-tracking services.

That means American and Eagle canceled or delayed nearly two-thirds of their scheduled flights after they lost access to a computer system that’s used for everything from issuing boarding passes to determining how much fuel to pump into the plane.

It was a public-relations nightmare for American, which is preparing to merge with US Airways and become the world’s biggest carrier. Passengers took to social media sites to criticize the airline, which for hours could only apologize and say that it was trying to fix the problem.

American posted a video apology from CEO Tom Horton that provided the airline’s most detailed explanation of the outage.

“As you’d imagine, we do have redundancies in our system,” Horton said, standing in front of employees and banks of computer monitors in the airline’s control center in Texas, “but unfortunately in this case we had a software issue that impacted both our primary and backup systems.”

The man who will lead American in a few months, US Airways CEO Doug Parker, has said he would prefer to convert his planes and employees to American’s computer system rather than the other way around.

US Airways declined to comment on whether Tuesday’s breakdown would cause Parker to rethink his plans.

The computer outage began snarling operations around midmorning. Eventually the Federal Aviation Administration issued a so-called ground stop for American Airlines jets around the country.

Text Only
State/Nation
  • Perry: Texas plans to send 1,000 guardsmen to border

    Texas Gov. Rick Perry plans to deploy as many as 1,000 National Guard troops to South Texas to bolster security along the Mexico border, a local lawmaker confirmed Monday.

    July 21, 2014

  • NASA renames building for Neil Armstrong

    NASA has honored one of its most famous astronauts by renaming a key building at the Kennedy Space Center in Florida.

    July 21, 2014

  • New arrivals worry some in the Oklahoma panhandle

    A family who says they were excommunicated from Warren Jeffs' polygamous sect has moved to a small city located in the Oklahoma Panhandle, raising concerns among some residents.

    July 20, 2014

  • Celebrate 45 years since man's first steps on the moon

    Now's the time to get moonstruck.

    Forty-five years ago Sunday, Apollo 11's Neil Armstrong and Buzz Aldrin became the first humans to set foot on another world. Armstrong's "one small step ... one giant leap" on the dusty lunar surface July 20, 1969, still stirs hearts.

    July 20, 2014

  • US outlines case against Russia on downed plane

    Video of a rocket launcher, one surface-to-air missile missing, leaving the likely launch site. Imagery showing the firing. Calls claiming credit for the strike. Recordings said to reveal a cover-up at the crash site.

    July 20, 2014

  • Oklahoma Capitol renovation project previewed

    State officials have previewed preliminary plans for renovating the century-old Oklahoma State Capitol amid a display of artifacts from groundbreaking ceremonies for the structure.

    July 17, 2014

  • House passes tax breaks to boost charitable giving

    The House passed a package of tax breaks Thursday designed to boost charitable donations by seniors, private foundations and procrastinators.

    One provision provides tax breaks to people over 70 who make donations from their individual retirement accounts. Another reduces excise taxes on private charitable foundations.

    July 17, 2014

  • Should online accounts die when you die?

    Should your emails, web albums and other online accounts die when you do? Or should you be able to pass them down to a family member much as you would a house or a box of letters?

    July 17, 2014

  • Obama, Putin discuss Malaysia Plane incident

    The Kremlin says Russian President Vladimir Putin and President Barack Obama have discussed the Malaysia Airlines plane incident over eastern Ukraine.

    July 17, 2014

  • Microsoft cutting 18,000 jobs

    Microsoft announced the biggest layoffs in its history Thursday, saying it will cut 18,000 jobs or 14 percent of its workforce as it streamlines its Nokia mobile device business to focus on using the Windows Phone operating system.

    July 17, 2014